Because every item is made to order just for you, we handle returns a little differently than a big-box store — but we absolutely stand behind our products.
We’ll make it right — free — if:
- Your item arrives damaged, defective, or misprinted
- You received the wrong item, size, or design
If any of the above happens, email lilklout@gmail.com within 14 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or a full refund — your choice. In most cases you won’t need to ship the flawed item back.
We generally can’t accept returns for:
- Buyer’s remorse or a change of mind
- Ordering the wrong size (please check the size guide before ordering)
- Minor differences in color or placement inherent to the printing process
Because items are printed on demand, we don’t keep return inventory the way a traditional retailer does, so we’re unable to offer free exchanges for sizing or preference changes. Unsure of your size? Reach out before ordering and we’ll help you pick.
Order changes & cancellations
Need to change or cancel? Email us within 24 hours of ordering. Once an item enters production we usually can’t change it, since it’s already being printed for you.
Refund timing
Approved refunds are issued to your original payment method within 5–10 business days.
Questions? We’re real people — email lilklout@gmail.com.