Shipping policy

Red Ticket — Shipping Policy

Last Updated: August 12, 2026

At Red Ticket, our products are made to order and fulfilled through trusted production and shipping partners. This allows us to offer quality products without maintaining a traditional warehouse.

Please review the information below regarding production, shipping, delivery, and order issues.

1. Order Processing

Because our products are made to order, your purchase must first go through production before it is shipped.

Most orders take approximately 2–7 business days to be produced.

Production times may vary depending on the product, fulfillment facility, order volume, holidays, and other circumstances.

Production time is separate from shipping time.

Once your product has been produced, it will be handed to the appropriate shipping carrier.

2. Shipping Times

For orders shipped within the United States, estimated shipping times generally depend on the shipping method available for your particular product.

Economy: approximately 4–8 business days

Standard: approximately 2–5 business days

Priority: approximately 2–3 business days, when available

These estimates begin after production is completed.

For example, an order may take 2–7 business days to be produced and then an additional 2–8 business days to arrive depending on the shipping method selected.

Shipping and delivery times are estimates and are not guaranteed delivery dates.

3. Express Delivery

Certain eligible products may offer expedited or express delivery options.

Availability depends on the product, fulfillment location, destination, and shipping method.

If an expedited option is available for your order, the available options and associated costs will be displayed during checkout.

Please note that selecting faster shipping does not necessarily eliminate the time required to produce your product.

4. Shipping Costs

Shipping costs are calculated at checkout based on the products in your order, shipping destination, available shipping method, and fulfillment location.

The final shipping cost will be shown before you complete your purchase.

5. Tracking Information

Once your order has shipped, tracking information will be provided when available.

Tracking information may take some time to update after your package enters the carrier's network.

If your tracking information does not immediately show movement, please allow additional time for the carrier's system to update.

6. Multiple Packages

If you order multiple products, your items may arrive in separate packages.

This can happen when products are produced at different fulfillment facilities or by different production partners.

You may receive separate tracking information for different portions of your order.

7. Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

Please carefully verify your:

Name
Street address
Apartment or unit number
City
State
ZIP code

If you realize that your shipping address is incorrect, contact redticketshop@outlook.com immediately.

We will do our best to assist you before your order enters production or shipping, but we cannot guarantee that an address can be changed once processing has begun.

If a package is returned because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply if the order is reshipped.

8. Shipping Delays

Delivery estimates are not guarantees.

Your order may be delayed because of circumstances including:

High order volume
Holidays
Severe weather
Carrier delays
Production delays
Supply issues
Transportation disruptions
Incorrect shipping information
Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for a refund or cancellation.

9. Lost Packages

If your tracking information indicates that your package is still in transit, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost, contact redticketshop@outlook.com with your order number and tracking information.

We will review the situation and work with our fulfillment and shipping partners when appropriate.

10. Delivered but Missing Packages

If your tracking information shows that your package was delivered but you cannot find it, please first:

Check your mailbox, porch, garage, side door, and other delivery areas.
Check with household members and neighbors.
Review any delivery photograph or carrier notes.
Contact the shipping carrier directly.

If you still cannot locate the package, contact us at redticketshop@outlook.com and we will do our best to assist.

11. Damaged Products

If your order arrives damaged, please contact us within 7 days of delivery.

Send an email to:

redticketshop@outlook.com

Please include:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging when applicable

Because our products are fulfilled through production partners, we may need to submit photographs and order information to the appropriate fulfillment provider for review.

If the product is determined to have been damaged during fulfillment or shipping, we may provide a replacement or another appropriate resolution.

12. Defective or Incorrect Products

If you receive a product that is defective or different from the product you ordered, contact us within 7 days of delivery at:

redticketshop@outlook.com

Please provide your order number and clear photographs of the product.

If the issue is confirmed to be a fulfillment or manufacturing error, we will work with you to provide an appropriate resolution, which may include a replacement.